What EPEC Provides

EPEC combines responsive post-certification assistance with structured reporting and access to discounted engineering and DER coordination when needed.

• A dedicated toll-free support line for your operators and MROs
• Call logging, issue tracking, and structured follow-up
• Monthly summary reports showing calls received, issues resolved, and improvement suggestions
• Optional white-label answering under your company name
• Priority access to AvioDesign’s coordination network for AMLs, aircraft additions, and certification revisions at discounted pricing

Why EPEC Matters

Peace of Mind – Your clients and installers always have a trusted resource available for post-certification support.
Professional Representation – Calls are handled professionally and consistently to reflect your company’s standards.
Accountability – Each issue is tracked, resolved, and summarized for transparency and quality improvement.
Integrated Benefits – Participation in AvioDesign programs includes discounted access to AvioDesign coordination services, the DERLink™ network, and our extended group of specialists for future certification and engineering support.

How It Works

1. Connect – We establish your EPEC support line and review the details of your certification program.

2. Support – Operators and MROs contact EPEC for troubleshooting, documentation clarification, and installation assistance. Each call is documented and reviewed before a response is issued.

3. Resolve – EPEC provides clear, documented answers and guidance that help technicians, operators, and engineering teams maintain compliance without project delays.

4. Report – You receive a monthly summary outlining all activity, resolutions, and recommendations for improvement.

5. Expand – When your STC is licensed or sold to an MRO, AvioDesign provides the required LOA, AFMS, and associated documentation for that aircraft at preferred pricing exclusive to EPEC clients.

Who Benefits

• STC holders wanting professional post-cert support for operators and installers
• MROs and engineering firms looking to offload troubleshooting and documentation calls
• OEMs seeking consistent support coverage without hiring additional staff